Telecommunications Operator

The Telecommunications Operator expedites telephone, radio, pager, and public address communications throughout the Hospital, including emergency announcements and notifications by the Emergency Preparedness Manual. Responsibilities include contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac emergency/disaster, etc.
• Functions as a full-time Operator; responds, prioritizes, and navigates all internal and external calls promptly and courteously, including patient information and transferring to patient rooms. Coordinates language and sign language interpretation requests by callers.Must possess the ability to troubleshoot and resolve caller problems and specific requests promptly.Maintains pagers, (site specific). Utilizes a paging system, two-way radio, and portable phones as needed. When requested, contact On Call Teams/Personnel and documents according to site-specific protocol. Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5, and Emergency phone line notifications. Respond accordingly to Emergency codes and site-specific policies. Records all shift occurrences and fulfills documentation requirements per site policies/protocol.May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
• Coordinates calls for “On call Teams” Documents calls including name and time of call, tracks and follows the outcome of each request. Notifies appropriate personnel of response status.
• Monitors and responds to alarm and security systems. Identifies alert situations, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call/response details.
• Determines the need for outside operator assistance and connects all callers as appropriate. Responds to, prioritizes, and dispatches all calls forwarded from the information desk during non-staffed hours.Coordinates all language line requests; documenting calls including location and time of call.Connects callers with language line personnel.

MINIMUM EDUCATION

Required Minimum Education: High School Diploma/GED

MINIMUM QUALIFICATIONS

Minimum Years and Type of Experience: Experience preferred but not required

Mercy Health is an equal-opportunity employer.

Many of our opportunities reward* your hard work with:
• Comprehensive, affordable medical, dental, and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more
• Benefits offerings vary according to employment status

Scheduled Weekly Hours:
24

Work Shift:
Nights (United States of America)

Department:
Telecommunications Operators- Jewish

Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia