Help Center
Find answers to common questions and get the support you need
Getting Started
How do I create an account?
Click the "Sign Up" button in the top right corner, choose your account type (job seeker or recruiter), and fill in the required information.
Is CinciStar free to use?
Job seekers can use CinciStar completely free. Recruiters have access to free features and premium plans with additional capabilities.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email, and follow the instructions sent to your inbox.
For Job Seekers
How does the AI matching work?
Our AI analyzes your skills, experience, and preferences to match you with relevant job opportunities. The match score indicates how well you fit each position.
How do I apply for a job?
Browse jobs, click on a position that interests you, and click the "Apply Now" button. Make sure your profile is complete for better chances.
Can I track my applications?
Yes! Go to your dashboard to see all your applications, their status, and any updates from employers.
How do I improve my profile?
Add a complete resume, list all relevant skills, include work experience and education, and keep your information up to date.
For Recruiters
How do I post a job?
From your dashboard, click "Post New Job", fill in the job details including title, description, requirements, and benefits, then publish.
How does candidate matching work?
Our AI automatically matches qualified candidates to your job postings based on skills, experience, and other criteria you specify.
Can I search for candidates directly?
Yes, premium plans include access to our candidate database where you can search and contact qualified professionals.
How do I manage applications?
Go to your dashboard to view all applications, filter by status, review candidate profiles, and schedule interviews.
Account & Billing
How do I upgrade my account?
Go to your account settings, click on "Subscription", and choose the plan that best fits your needs.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal for premium subscriptions.
Can I cancel my subscription?
Yes, you can cancel anytime from your account settings. You'll continue to have access until the end of your billing period.
Do you offer refunds?
We offer a 14-day money-back guarantee for premium subscriptions if you're not satisfied.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help you 24/7.